IT Support Specialist: Must have experience working with EMR systems like Epic or NextGen.
Job Summary:
The IT Support Specialist I provides frontline technical
support, assisting end-users with hardware, software, and connectivity issues.
This role involves participating in IT projects, deploying and configuring
devices, and managing helpdesk requests. The ideal candidate will have experience
in operating system support, server environments, and application
troubleshooting, with a focus on delivering exceptional customer service.
Key Responsibilities:
Diagnose and resolve Level 1 technical issues via helpdesk,
phone, or remote access.
Install, configure, and maintain workstations, laptops,
mobile devices, and printers.
Assist with user onboarding, including account setup and
hardware provisioning.
Provide support for Microsoft Outlook within Office365 and
troubleshoot various software applications.
Ensure workstation security through regular updates and
patch management.
Document support processes and maintain accurate records.
Collaborate with external vendors for hardware repairs and
liaise with internal teams for complex issues.
Qualifications:
Required Experience: 2+ years in IT support, including
Microsoft Windows 10, Active Directory, and server environments. Familiarity
with helpdesk software like SolarWinds ServiceDesk.
Preferred Skills: Knowledge of networking, security
protocols, PC hardware, and EHR systems like Epic or NextGen. Certifications
(MCITP, A+, Network+) are advantageous.
soft Skills: Strong organizational abilities, attention to
detail, excellent communication skills, and the ability to work collaboratively
in a fast-paced environment.
Additional Requirements:
Availability to work beyond normal business hours, including
weekends.
Willingness to travel to alternate business sites as needed.
Commitment to promoting diversity, equity, and inclusion.
This is a temporary role with a possibility of extension
based on mutual agreement. Need to be comfortable working in both locations (Brighton and Waltham MA) Apply now to contribute to a dynamic IT team and
support our organization's technological needs.
Pay Range: $26 - $30/hour Monday- Friday 8:30am-5pm