Director of Operations Mobile Health

Join a Physician Led Advanced Practice clinician driven geriatric care team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. The physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

The Director of Mobile Urgent Care Operations plays a critical role in the health and wellbeing of our patients, as well as our overall goal to reduce unnecessary medical utilization.

The Director of Mobile Urgent Care Operations is specifically responsible for operationalizing our mobile urgent care program by driving appropriate usage and adoption of new program, our jointly owned mobile paramedic service, to respond to urgent medical patient needs. This leader will work directly with the executive team as well as internal senior leadership including our Regional Market Presidents and Regional Chief Medical Officers to ensure satisfactory execution of our standard operating model.

The successful candidate will help decrease the cost of care by delivering better, more complete care in the home, and avoiding unnecessary ED/Admits through increased dispatching of our mobile urgent care team for acute issues.

Responsibilities:

SKILLS & COMPETENCIES

• Excellent operator who can develop standard, technology-enabled processes to operationalize clinical protocols as defined by clinical leadership
• Strategic thinker who can identify and solve root cause defects blocking efficient protocols for acute issues
• Process-minded to ensure adoption of best-practices
• Able to develop and implement strategies to increase “Call Us First” campaign with patients
• Drives standardization across the enterprise to ensure consistent outcome delivery and patient experience
• Looks for opportunities to transform operations with the goal of improving efficiency and effectiveness
• Promotes data-driven decision making by pushing the boundary on reporting capabilities
• Creates and maintains needed reports for ongoing and continuous performance measurement and improvement
• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments
• Collaborates across organization to plan for, budget, and implement expansions and optimizations
• Coordinates internal resources and third parties/vendors for the flawless execution of projects
• Supports new market launches
• Highly collaborative and effective working in a matrixed environment
• Excellent communication and organizational skills
• Other tasks needed to accomplish team’s objectives/goals.

Qualifications:

QUALIFICATIONS

Educational/Experience Requirements:

• BA or BS Degree Required. (Master’s degree preferred.)  
• 10+ years of Management experience
• 10+ years of operational experience. (Healthcare Required)
• 5+ years of emergency dispatch and/or paramedic experience (Preferred)
• Mastery of Excel and PPT are a “must have” for this position. 

TOP PAY and BENEFITS