Care Guide

Full-Time | $22.83/hour
Schedule: Sunday–Thursday or Tuesday–Saturday | 40 hours/week | 9-hour days with 1-hour lunch
Shift Start Times (ET): 10am, 11am, 12pm, or 1pm
Location: Remote

We’re seeking compassionate, resourceful professionals to support members through every step of their healthcare journey. Ideal candidates bring healthcare experience, care coordination know-how, and the drive to help people navigate complex systems with clarity and empathy.

What You’ll Do:

• Act as the go-to resource for members, answering questions and resolving needs

• Coordinate care, schedule appointments, and support post-discharge planning

• Help members understand and use their insurance benefits effectively

• Document Social Determinants of Health (SDOH) and connect members with local resources

• Communicate across multiple channels (phone, email, chat)

• Maintain accurate records using Salesforce

• Meet KPIs in a fast-paced, metrics-driven environment

Who You Are:

• Experienced in care coordination, either professionally or personally

• Background in healthcare (2+ years strongly preferred)

• Empathetic, member-focused, and an excellent communicator

• Calm under pressure, adaptable to change, and highly organized

• Motivated by service and comfortable juggling priorities

• Familiar with DME, discharge planning, and case management is a plus

• Bilingual in Spanish is a bonus (no current differential pay)

Requirements:

• High school diploma

• Reliable high-speed internet and a quiet, private home workspace

• Comfortable working remotely and using CRM platforms (Salesforce preferred)

• Willingness to occasionally work overtime or cover holidays as needed

Why Join Us?

• 100% remote

• Laptop provided

• Paid time off

• Medical, dental, vision, and life insurance

• Supportive and mission-driven team with real opportunities for growth