Check-in Specialist

Full-Time | $18–$20/hour
Schedule Options (ET):

• Tues–Sat, 7am–4pm

• Sun–Thurs, 7am–4pm

• Tues–Sat, 9am–6pm

• Sun–Thurs, 11am–8pm
  40 hours/week | 9-hour days with 1-hour lunch | Remote

We’re looking for personable, fast-paced professionals to support providers and members during the day-of appointment process. If you thrive in high-volume phone environments, love working with people, and can juggle shifting priorities, this role could be a perfect fit.

What You’ll Do:

• Make 30+ check-in calls daily to confirm appointment readiness

• Track appointment status and share real-time updates with providers via chat

• Handle day-of changes: cancellations, no-shows, rescheduling, and insurance updates

• Communicate with Practice Coordinators to align on provider needs and member status

• Work across systems like Athena and Salesforce to manage workflow and documentation

• Deliver a friendly, reliable experience for members while hitting daily KPIs

What You Bring:

• Outgoing personality with excellent phone presence

• Experience in high-volume customer service or healthcare front desk

• Comfortable using internal messaging platforms and remote tools

• Organized, detail-oriented, and able to adapt to change quickly

• Driven, empathetic, and motivated to support smooth care delivery

• Bilingual in Spanish is a bonus (no current pay differential)

Requirements:

• 40 hours/week availability with potential for overtime

• Reliable high-speed internet and a quiet, professional home workspace

• Familiarity with KPIs, metrics, and performance-driven environments

• Healthcare or insurance experience preferred but not required

Why Join Us?

• 100% remote

• Laptop provided

• Paid time off

• Medical, dental, vision, and life insurance

• Supportive, mission-driven culture that values personal and professional growth