Field Operations Manager (On-Site, In-Person)

Salary Range: $ 70,722 - $77,250  
Employment Type: Full-Time | Salaried | On-Site Only

About the Role

We are seeking an experienced Field Operations Manager to oversee daily EMS operations, strengthen cross-department coordination, and ensure consistent delivery of high-quality service. This role is ideal for a proactive, organized leader with strong operational insight and the ability to keep multiple departments aligned and performing at a high level.

This is a hands-on, in-person leadership role requiring strong communication, problem-solving, and real-time decision-making skills.

What You’ll Do

• Lead day-to-day operations across Transport, Special Events, 911 operations, and supporting units.

• Manage administrative workflow, high-volume communication, and KPI-driven decisions.

• Oversee staffing readiness, scheduling coordination, logistics, and equipment deployment.

• Strengthen communication between Dispatch, Logistics, HR, and Administrative teams.

• Identify operational gaps, anticipate needs, and implement proactive solutions.

• Support team leadership, coaching, engagement, and performance management.

• Conduct client check-ins, site visits, and maintain positive external relationships.

• Ensure compliance with performance metrics, regulatory standards, and contract obligations.

Minimum Requirements

• High school diploma or equivalent (additional education preferred).

• 2+ years of management or supervisory experience.

• Strong technical skills (Microsoft Office, Google Workspace, workforce management tools).

• Proven ability to lead teams, manage operations, and communicate effectively.

• Strong customer service orientation and ability to manage competing priorities.

Preferred Candidates Have:

• EMS, public safety, healthcare operations, or high-volume field operations experience.

• Leadership experience across multiple departments or service lines.

• Familiarity with scheduling systems (e.g., UKG, Telestaff) and EMS platforms (ESO, Logis).

• A track record of improving processes, workflows, or organizational efficiency.

• Strong client-facing experience and relationship-building skills.

• Experience training, coaching, or developing staff.

• Ability to adapt quickly in fast-paced, dynamic operational environments.

Work Environment

• On-site, in-person role with occasional field presence at events or client locations.

• Requires moderate physical activity; may involve lifting/pushing up to 150 lbs.

• Exposure to varying weather conditions during field activities.